Return and Refund Policy

Last updated: October 3, 2026

We want your mirror to feel right at home. If it is not right for your space, you can return it within 90 days of delivery, and return shipping is on us.

At a glance

90 calendar days to return, counted from delivery. No reason needed.
Free return shipping: we email you a prepaid return label.
No restocking fee and no final-sale exclusions.
Refund to your original payment method within 14 days after we receive your return.
Arrived damaged, defective or wrong? Tell us within 7 days of delivery for a free replacement or a full refund.

Our return window

You can return any item within 90 calendar days after it is delivered, for any reason. Every item in our store is eligible. This is our own return policy, offered in addition to any rights you may have under applicable law.

How to start a return

Email support@kristinnmirrors.com with your order number and the item you want to return.
We reply with a prepaid return label and instructions. Return shipping is free.
Pack the mirror securely, attach the label and drop off the package with the carrier.

Please do not send returns to our business address in Spain. It is for business correspondence only and is not a return address.

Condition of returned items

Items must be unused and in their original condition, with all parts and hardware included. You are welcome to unpack and inspect a mirror as you would in a store. Because mirrors are glass, please pack your return securely, in the original packaging if you still have it. If an item comes back with damage or signs of use beyond what is needed to inspect it, we may reduce the refund by the loss in value.

Refunds

When your return arrives, we inspect it and issue your refund to the original payment method within 14 days after we receive it. We email you when the refund is processed. Your bank or card provider may take a few extra days to show the credit.

Your refund includes the price of the item and any shipping charge you paid for standard delivery. If you chose a faster shipping option, that fee is refunded only if the return is due to our error. We never charge a restocking fee.

Exchanges

The fastest way to get a different size or style is to return the item for a refund and place a new order. If you need help, write to us and we will help you choose.

Canceling an order

If you change your mind before your order ships, email us as soon as possible. If it has not shipped yet, we cancel it and refund you in full. If it has already shipped, you can return it under this policy.

Damaged, defective or incorrect items

Please check your mirror when it arrives. If it is damaged, defective or not what you ordered, contact us at support@kristinnmirrors.com within 7 days of delivery. Include your order number and photos of the item, the packaging and the outer box.

We will send you a free replacement or a full refund. You do not need to send back broken glass unless we ask you to. For your safety, wear gloves when you handle broken glass and keep it away from children and pets.

This 7-day request helps us resolve carrier claims quickly. It does not shorten your 90-day return window.